Career
Experience
May 2023 - Present
SR. CUSTOMER SUCCESS MANAGER
My team plays a pivotal role in ensuring client retention and fostering long-term relationships. Leveraging my expertise, I lead strategic initiatives to maximize product adoption, utilization and growth for businesses within the dynamic cloud technology solutions.
CDK GLOBAL
MICHIGAN, USA
Feb 2022 - May 2023
IMPLEMENTATION CONSULTANT
Spearheaded the implementation of complex software solutions, consistently achieving 100% customer satisfaction by addressing technical blockers and proactively optimizing delivery processes.
Collaborated with cross-functional teams to improve operational efficiency, reducing project timelines by 25% and driving accelerated cloud solution adoption.
Fostered relationships with key customers and technical stakeholders, ensuring alignment of business priorities and customer success metrics.
CDK GLOBAL
MICHIGAN, USA
Jun 2020 - Feb 2022
WEB DESIGNER II
Led cross-functional collaboration to streamline web project delivery, achieving 100% on-time completion within 12 months, enhancing operational efficiency and client retention.
Drove cross-functional collaboration to deliver high-quality web projects, significantly improving client retention and satisfaction across North America by aligning stakeholder goals and expectations.
ANSIRA
MICHIGAN, USA
Oct 2018 - Jun 2020
WEB DESIGNER
Collaborated with clients to design and launch cross-platform websites, enhancing customer satisfaction by 20% within 6 months, leveraging Adobe Creative Cloud, JavaScript, CSS3, and HTML5.
Enhanced operational efficiency by implementing structured data migration strategies, resulting in a 30% improvement in project delivery timelines within 6 months.
CDK GLOBAL
MICHIGAN, USA
Feb 2013 - Sep 2018
SENIOR ACCOUNT STRATEGIST
Developed targeted strategies for 600+ Google Ads campaigns, driving a 30% improvement in customer retention through data-driven insights and optimization.
Built and nurtured relationships with senior stakeholders, demonstrating a deep understanding of customer goals and aligning digital marketing solutions to achieve key business outcomes.
MICHIGAN, USA
Education
2009 - 2011
UNIVERSITY GROUP BK
Marketing and Communications
Master's Degree
GPA: 3.63
2006 - 2009
UNIVERSITY GROUP BK
Bachelor's Degree
Business Administration, Management and Operations
Professional skillset
Strategic Thinking
Go-to-Market Planning
Problem Solving
Digital Analytics
Communication
Agile Methodologies
Customer Success
Process Improvement
Languages
English (native)
French (native)