Career
Experience
May 2023 - Present
SR. CUSTOMER SUCCESS MANAGER
CDK GLOBAL
MI, USA
I play a pivotal role in ensuring client retention and fostering long-term relationships. Leveraging my expertise, I lead strategic initiatives to maximize product adoption, utilization and value for our clients within the dynamic SaaS technology solutions.
Feb 2022 - May 2023
IMPLEMENTATION CONSULTANT
CDK GLOBAL
MI, USA
Lead the successful implementation of complex software projects, collaborating with stakeholders to address risks and propose solutions. Guide clients on optimal operational processes, establish foundational software installations, and ensure seamless data migration. Oversee system testing, validation, and on-site support, providing recommendations for enhanced utilization and business outcomes. Address issues promptly to meet implementation goals.
Jun 2020 - Feb 2022
WEB DESIGNER II
ANSIRA
MI, USA
I collaborated with clients, using Adobe Creative Cloud and programming languages like HTML5, CSS3, and JavaScript, to design and launch cross-platform websites. I maintained and optimized site content, implemented creative solutions for improved quality, and actively contributed to key projects, enhancing customer satisfaction and retention for Ansira across the US and Canada.
Oct 2018 - Jun 2020
WEB DESIGNER
CDK GLOBAL
MI, USA
Designed functional site layouts aligned with client goals, utilizing Adobe Creative Cloud and programming languages for cross-platform compatibility. Implemented effective navigation, regularly updated content, and optimized site performance. Developed creative solutions for enhanced quality and customer experience. Contributed to key projects, fostering CDK Global's increased customer satisfaction and retention in the US and Canada.
Feb 2013 - Sep 2018
SR. DIGITAL MARKETING STRATEGIST
MI, USA
Successfully acquired new Google advertisers in North America, crafting media plans for SMBs and large organizations. Developed and optimized Google Ads campaigns across platforms, managed customer accounts with CRM tools, and tracked analytics for 600+ campaigns annually. Implemented Conversion Tracking, recommended Data Tagging, and provided training, contributing to exceeding quarterly revenue goals and collaborating with clients to meet advertising objectives.
Education
2009 - 2011
UNIVERSITY GROUP BK
Marketing and Communications
Master's Degree
GPA: 3.63
2006 - 2009
UNIVERSITY GROUP BK
Bachelor's Degree
Business Administration, Management and Operations
Professional skillset
Strategic Thinking
Go-to-Market Planning
Problem Solving
Digital Analytics
Communication
Agile Methodologies
Customer Success
Process Improvement
Languages
English (native)
French (native)