Career
Experience
May 2023 - Present
SR. CUSTOMER SUCCESS MANAGER
Lead strategic initiatives with executive stakeholders to enhance product adoption and utilization.
Foster long-term client relationships, ensuring high levels of retention and satisfaction.
Implement risk mitigation strategies to accelerate customer value realization in cloud technology solutions.
CDK GLOBAL
MICHIGAN, USA
Feb 2022 - May 2023
IMPLEMENTATION CONSULTANT
Led end-to-end implementation of complex enterprise software solutions, consistently achieving 100% customer satisfaction by proactively resolving technical challenges and optimizing delivery frameworks.
Partnered with cross-functional teams to streamline operations, reducing project timelines by 25% and accelerating cloud adoption across enterprise accounts.
Delivered high-impact product training, demos, and best-practice guidance to drive user adoption, enhance client satisfaction, and ensure long-term success.
Built strategic relationships with key customer and technical stakeholders, aligning implementation outcomes with business objectives and customer success metrics.
Identified and mitigated onboarding risks, contributing to reduced churn and improved client outcomes through proactive engagement and solution alignment.
Recognized for transforming onboarding processes, achieving a 30% reduction in time-to-value and significantly increasing platform utilization.
CDK GLOBAL
MICHIGAN, USA
Jun 2020 - Feb 2022
WEB DESIGNER II
Led cross-functional collaboration to streamline web project execution, achieving 100% on-time delivery over 12 months and enhancing operational efficiency and client retention.
Drove strategic alignment between internal teams and external stakeholders, sig- nificantly improving client satisfaction and retention across North America by ensur- ing consistent delivery of high-quality web solutions tailored to business goals.
ANSIRA
MICHIGAN, USA
Oct 2018 - Jun 2020
WEB DESIGNER
Collaborated with clients to design and launch cross-platform websites, enhancing customer satisfaction by 20% within 6 months, leveraging Adobe Creative Cloud, JavaScript, CSS3, and HTML5.
Enhanced operational efficiency by implementing structured data migration strategies, resulting in a 30% improvement in project delivery timelines within 6 months.
CDK GLOBAL
MICHIGAN, USA
Feb 2013 - Sep 2018
SENIOR ACCOUNT STRATEGIST
Developed targeted strategies for 600+ Google Ads campaigns, driving a 30% improvement in customer retention through data-driven insights and optimization.
Built and nurtured relationships with senior stakeholders, demonstrating a deep understanding of customer goals and aligning digital marketing solutions to achieve key business outcomes.
MICHIGAN, USA
Professional skillset
Strategic Thinking
Go-to-Market Planning
Problem Solving
Digital Analytics
Communication
Agile Methodologies
Customer Success
Process Improvement
Languages
English (native)
French (native)
Education
May - July, 2025
HARVARD BUSINESS SCHOOL
Organizational Leadership
Executive Education Program
Grade: Complete
2009 - 2011
UNIVERSITY GROUP BK
Marketing and Communications
Master's Degree
GPA: 3.63
2006 - 2009
UNIVERSITY GROUP BK
Bachelor's Degree
Business Administration, Management and Operations